My Account   My Orders

Qus) What is 'My Account'? How do I update my information?
Ans) It is easy to update your Booksnclicks account and view your orders any time through 'My Account'. 'My Account' allows you complete control over your transactions on Booksnclicks • Manage/edit your personal data like address, phone numbers, email ids
• Change your password
• Track the status of your orders

Qus) How do I know my order has been confirmed?
Ans) Once your order has been logged and payment authorization has been received, we will confirm the receipt of the order and begins processing it. You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time. You will also be notified when we ship the item(s) to you. Shipping details will be provided with the respective tracking number(s).

Qus) Can I order a product that is 'Out of Stock'?
Ans) Unfortunately, products listed as 'Out of Stock' are not available for sale. You can WhatsApp us and we will make sure the product is in your hand.


Qus) Is it necessary to have an account to shop on BooksnClicks.com?
Ans) You can shop on Booksnclicks as guest user by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Booksnclicks account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products. What do I need to know before getting an order gift wrapped?
• Giftwrap is chargeable at ₹30 per order
• Cash-on-Delivery orders cannot be gift wrapped


Qus) How do I pay for a BooksnClicks.com purchase? Ans) Booksnclicks offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Booksnclicks trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You may use Internet Banking, E-Gift Voucher (eGV), Cash on Delivery and Demand Draft, Cash Deposit to our Bank account and make your purchase. Booksnclicks also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on BooksnClicks.com? There are NO hidden charges when you make a purchase on Booksnclicks. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the our shipping policy

Qus) What is Cash on Delivery?
Ans) If you are not comfortable making an online payment on booksnclicks.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (C-o-D) payment is ₹2000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees

Qus) How do I pay using a credit/debit card?
Ans) We accept payments made by credit/debit cards issued in India and 21 other countries.

Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Qus) Is it safe to use my credit/debit card on BooksnClicks.com?
Ans) Your online transaction on Booksnclicks is secure with the highest levels of transaction security currently available on the Internet. Booksnclicks uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Booksnclicks are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

Qus) What steps does BooksnClicks.com take to prevent card fraud?
Ans) Booksnclicks realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

Qus) What is a 3D Secure password?
Ans) The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.
The 3D secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

Qus) How can I get the 3D Secure password for my credit/debit card?
Ans) You can register for the 3D Secure password for your credit/debit card by visiting your bank's website. The registration links for some of the banks have been provided below for easy reference:

  • State Bank of India
  • ICICI Bank
  • HDFC Bank
  • Punjab National Bank
  • Axis Bank
  • Corporation Bank
  • Andhra Bank
  • Bank of Baroda
  • Standard Chartered India
  • Union Bank of India
  • Central Bank of India
  • Citibank
  • Deutsche Bank
  • Dhanlakshmi Bank
  • IDBI Bank
  • ING Vysya Bank
  • IndusInd Bank
  • Federal Bank
  • Kotak Mahindra Bank
  • Karur Vysya Bank
  • Oriental Bank of Commerce
  • South Indian Bank
  • Vijaya Bank
  • Canara Bank

Qus) Can I use my bank's Internet Banking feature to make a payment?
Ans) Yes. Booksnclicks offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

We accept payment through Internet Banking for the following banks:

ABN Amro Bank
Axis Bank
Allahabad Bank
Andhra Bank
Bank of Bahrain and Kuwait
Bank of Baroda
Bank of India
Bank of Maharashtra
Bank of Rajasthan
Central Bank of India
City Union Bank
Corporation Bank
Deutsche Bank
Development Credit Bank
Dhanlaxmi Bank
Federal Bank
ING Vysya Bank
Indian Overseas Bank
Indian Bank IndusInd Bank
Jammu & Kashmir Bank
Karnataka Bank
Karur Vysya Bank
Kotak Mahindra Bank
Lakshmi Vilas Bank
Oriental Bank of Commerce
Punjab National Bank
Royal Bank of Scotland
South Indian Bank
Standard Chartered Bank
State Bank of Hyderabad
State Bank of India
State Bank of Mysore
State Bank of Travancore
Syndicate Bank
Tamilnad Mercantile Bank
Union Bank of India
United Bank of India
Vijaya Bank YES Bank

Qus) Can I make a credit/debit card or Internet Banking payment on BooksnClicks.com through my mobile?
Ans) Yes, you can make credit card payments through the Booksnclicks mobile site and application. Booksnclicks uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

Qus) How does 'Instant Cashback' work?
Ans) The 'Cashback' offer is instant and exclusive to booksnclicks.com. You only pay the final price you see in your shopping cart.

Qus) How do I place a Cash on Delivery (C-o-D) order?
Ans) All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery. Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment. Terms & Conditions: • The maximum order value for C-o-D is ₹2000
• e-Gift Vouchers or Store Credit cannot be used for C-o-D orders
• Cash-only payment at the time of delivery.

Order Status

Qus) How do I check the current status of my orders?
Ans) You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

Qus) What do the different order status mean ?
Ans) Payment Pending Authorization:Your order has been logged and we are waiting for authorization from the payment gateway. Payment Authorized, Order under Processing:Authorization has been received from the payment gateway and your order is being processed by the seller. Order Shipped:Your order has been shipped by the seller and is on its way to the location specified by you for delivery. Order Cancelled:The order was cancelled.

Qus) When and how can I cancel an order?
Ans) You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Uswith the order number.


Qus) What are the delivery charges?
Ans) Delivery charge varies with Kilometers. The delivery charge may be waived off by us, if you shop with them for a minimum predefined value.

Qus) Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?
Ans) No. There are zero hidden charges when you make a purchase on Booksnclicks. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Qus) What is the estimated delivery time?
Ans) We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time is dependent on the following factors
• Booksnclicks offering the product
• Product's availability with us.
• The destination to which you want the order shipped to and geographical location of our office.

'In Stock' For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Preorder' or 'Forthcoming'
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

'Back In Stock Soon'
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

'Temporarily Unavailable'
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Permanently Discontinued'
This product is no longer available because it is obsolete and/or its production has been discontinued.

'Out of Print'
This product is not available because it is no longer being published and has been permanently discontinued.

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